Monday, October 19, 2015

Customer “Service” – Tuesday, 13 October


This afternoon I wanted to pick up just a couple things at a terrific little knitting/beading/ribbon/handcraft store called la Droguerie, located in the heart of les Halles, just across from the huge Église Saint-Eustache. So-called “customer service” in France can be exasperating, and I felt the brunt of it today. Even Frenchwomen were rolling their eyes and making sounds of frustration! Shop employees will often chat with each other or with a friend who stops by, or work on something not time-critical (such as winding hanks of yarn into balls here), or serve customers who interrupt them rather than those who have been waiting in a queue. Today I wandered the store a bit, picked out the two things I wanted, and stood in line for – I kid you not – at least 30 minutes before an employee waited on me. My actual transaction took 2 minutes.

But while I was standing there, I got a chance to look at some very clever necklaces that were made with simple plastic and enameled beads. I thought you might enjoy a look!

Do check out the shop when you’re in town. Customer service is not always so bad, and if you like handcrafts you’ll be in heaven even just browsing! 

http://www.ladroguerie.com/boutiques/paris/




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